Submission Officer

Washington DC, DC

Full Time

Entry Level

VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, is currently hiring Enrollment Officer’s in our Application Center in NYC, NY. The office will specialize in offering services to visa applicants, as well as accepting their visa applications and collecting their biometric enrollment data on behalf of partnering government.

Customer Service and Enrollment Officer
ROLE AND RESPONSIBILITIES

Working directly with high-end, high-value customers to assist with completion of visa applications, processing of documents, and certification of documents
Capture of biometrics (fingerprints and facial) on behalf of partnering government
Assisting with time-bound visa applicants
Processing applications and data entry in the customized VFS software, including digitalization of documents.
Dispatch of some applications
Scanning and uploading of documentation
Trouble shooting IT issues with the help of the remote IT Service Desk, as needed
Tracking of passports
Handling customer queries in person, by email and on the telephone
Fee collection and cash-handling
The above list is not exhaustive, and other duties may be required from time to time in line with business requirements.
Reports directly to Manager - Operations
Key skills include customer service for high-end clients, high-speed and high-quality data entry, and IT familiarity with software programs, as well as interest in international travel processes, efficiency and attention to detail, and an interest in growing internally within a large international organization.

EXPERIENCE/QUALIFICATIONS REQUIRED:

Excellent written & verbal communication skills with professional demeanor
Excellent command of English is required, additional languages a plus (but not required)
Minimum education: Bachelor’s degree
Good knowledge of Microsoft Office packages
A good attention to detail and high level of accuracy under tight timelines
A proactive ‘can-do’ attitude
Ability to begin work rotating shifts, if needed, between 7:00am – 7 :00pm
Flexible / ready and willing to additional hours, if needed
Possible travel opportunities within the US
Ability to lift up to 30 pounds.

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Submission Officer

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